Welcome to the Winter of Wellness Support Center. This series is presented by The Shift Network. We're excited to offer this incredible online series of transformational health experts, and we're also passionate about providing the best support possible to our participants. 

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.

Only logged in can view: 

Where is the Program Schedule & Replays page?

Access the Program Schedule & Replays page.

Where are my free registration bonuses?

Your registration bonuses were emailed to you when you registered for this series. If you haven't seen them, check your spam folder or contact customer service here.

I need help purchasing The Optimal Wellness Collection 2019. Who do I contact?

You can purchase The Optimal Wellness Collection 2019 by clicking here.

You can reach our online Customer Support here: support.theshiftnetwork.com

Or, phone our Order Department during the hours of 9:00am to 4:00pm Pacific, Monday through Thursday: (415) 223-7565.

I bought The Optimal Wellness Collection 2019… How do I access my recordings, downloads, and transcripts?

You’ll have lifetime access to your collection through our Premium Membership page, where you'll find the session recordings, transcripts, and exclusive bonuses as they become available.

To access your collection:

  1. Visit the Premium Membership Downloads page here.
  2. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
  3. If you don't see the Sign In bar, you're probably already signed in. (To confirm you can try clicking on an audio to see if it plays.)

Once you're signed in, you can scroll down the page to see the materials that are available.

If you haven’t upgraded and want to, you can visit The Optimal Wellness Collection 2019 page to order now.

Why does it say The Shift Network on my credit card statement or receipt?

Winter of Wellness is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here: http://theshiftnetwork.com.

How can I request a refund for my purchase of The Optimal Wellness Collection 2019?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 60 days of the date on your receipt you decide The Optimal Wellness Collection 2019 isn’t right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

Who is The Shift Network?

Winter of Wellness is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!

You can learn more about The Shift Network here.

All other Customer Support questions:

For all other questions about this event, please click here: support.theshiftnetwork.com or submit a support request directly at https://support.theshiftnetwork.com/hc/en-us/requests/new.

Thank you for visiting our Winter of Wellness Customer Support Center!