Contact Us
Got a question about one of our poker site reviews, spotted something that looks out of date, or just want to flag an issue with a bonus offer we've listed? This page covers the ways to reach the US Poker team and what we can (and can't) help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and aim to respond within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. Useful things to include are:
- The name of the poker site or app your question relates to
- Whether it's about a review, a bonus offer, a ranking, or something on the site itself (like a broken link or outdated table)
- Your general location or state, if the question is about game availability where you live
What We Can Help With
US Poker is an independent comparison and review site — we're not a poker room, a payment processor, or a customer support desk for any operator. That means we can't access anyone's account, process a deposit or withdrawal, or resolve a dispute over a hand or a bonus that didn't credit correctly. For any of that, you'll need to contact the poker site directly through its own support channels.
What we can help with:
- Corrections or updates to information in our reviews and comparison tables
- Questions about how we rank and score the sites we cover
- Feedback on your own experience with a site we've reviewed — good or bad
- General queries about how real money poker works in your state
- Reports of broken links, outdated bonus terms, or factual errors on the site
A Note on Our Reviews and Commercial Relationships
Some of the poker sites featured on winterofwellness.com pay us a commission if a reader signs up through our links. This never determines how a site is ranked or scored — our editorial assessments are based on factors like traffic and player pools, game variety, rake structure, banking options and licensing, not on which operator pays the most. If you have questions about how a specific ranking was reached, we're happy to explain our reasoning by email.
Reporting an Issue With a Bonus or Offer
Welcome bonuses and promotions change often, and terms like playthrough requirements, time limits and eligibility can vary by site and by state. We work to keep the details on winterofwellness.com accurate, but if you notice an offer that looks stale or doesn't match what's shown on the operator's own page, let us know which site and offer it is so we can look into it and update the listing.
Responsible Gambling and Player Support
If you're reaching out because gambling has started to feel like a problem — for yourself or someone you know — we'd rather point you toward help than have that message sit in an inbox for a couple of days. Call or text 1-800-GAMBLER for confidential support, available across the US. Our Responsible Gambling page has more on setting limits, self-exclusion programs, and where to find state-specific resources. Real money poker should never be treated as a way to fix financial pressure, and no game of skill removes the risk of losing money.
Before You Write In
A few common questions are already answered elsewhere on the site:
- For details on who we are and how we approach reviewing poker sites, see our About Us page.
- For our terms of use and the legal basis of the site, check Terms and Conditions.
Checking these first can often get you an answer faster than waiting on a reply.
Everyone contacting US Poker should be 21 or older, in line with the minimum legal gambling age in most regulated US states (18+ in a few). We don't respond to enquiries from anyone under the relevant age for their state, and nothing on this site is intended for a younger audience.