Frequently asked questions

Q: Can I access recordings of the calls?
A: Yes! We'll get them up as soon as we can after the live calls (usually within 24 hours).

Q: Will you have transcripts?
A: We are not planning to have transcripts.

Q: How do I connect to the calls?
A: There are a few options for connecting. The most popular is to call in on your home phone or cell phone. Long distance rates will apply depending on your phone plan. Another option is to use voice-over IP, such as Skype or Google Voice (discussed below) - but please note that MagicJack is not compatible with our conference line. A final option is to listen on your computer by using our free webcast - however, this option does not allow you to participate in any small group discussions.

Q: Can I use Skype to dial in to the sessions?
A: Yes, you can use Skype credit or subscription (www.skype.com) to dial in to our conference system. You’ll need to use the Skype keypad to enter your PIN and to indicate that you want to ask a question. Another comparable provider is Google Voice (www.google.com/voice). Please note that we also have a webcast which is free to use from anywhere in the world.

Q: Is there any charge for long distance?
A: Please note that dialing MaestroConference is a regular toll call; you will be charged according to your existing long-distance calling plan. Alternatives include calling cards, discount long-distance carriers, Skype, or our free webcast.

Q: Can I participate from other countries?
A: Absolutely, while we acknowledge it's a bit more challenging to do some of the live calls because of the time difference and long-distance charges to reach a California phone number. However, you are welcome to download the recordings later or you can try Skype or our webcast to cut costs.